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Wholesale Terms & Conditions

Dandylion Jack, Dandylion Jack Cards and Dandylion Jack Design are all trading names for Dandylion Jack Limited.

All orders are accepted by Dandylion Jack Ltd subject to the following conditions notwithstanding anything which may be stated to the contrary by the customer, unless agreed by Dandylion Jack Ltd in writing.

1. Prices
All prices invoiced are:
– Those ruling at the date of dispatch.
– Delivery will be as quoted ex-warehouse inclusive of VAT.
– For export will be exclusive of VAT and TVA.
– Dandylion Jack Ltd reserves the right to alter prices at any time prior to delivery.

2. Carriage
Carriage (where applicable) is quoted at time of order.

3. Dispatch
– Every effort will be made to fulfill promises of dispatch and delivery to the address shown on the order but no liability for failure to do so can be accepted. Dispatch will only be effected to the customer’s own premises unless Dandylion Jack Ltd has specially agreed to the contrary. Your order will be dispatched upon payment by courier on the next working day or the following day depending in whether you place your order am or pm. Where Dandylion Jack Ltd agree, a specific week-day delivery date can be agreed.
– If Dandylion Jack Ltd are unable to fulfill your entire order because of out of stock items, you will be advised by email or phone. Alternatives can be selected or delivery can be made without these items.
– Dandylion Jack Ltd reserves the right to make delivery in installments and, in this case to tender a separate invoice in respect of each installment.

4. Damage/Loss in Transit
– Dandylion Jack Ltd accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s requirements with respect to notification of damage, shortage, non-delivery of goods.
– Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and Dandylion Jack Ltd within 7 days of delivery.
– Damaged goods must be retained for inspection at Dandylion Jack Ltd discretion.
– Damaged goods returned to Dandylion Jack Ltd will only be accepted if previously agreed in writing.
– Non delivery must be advised in writing to the carriers and ourselves within 7 days of date of invoice.

5. Returns
We make every effort to ensure all goods are dispatched in excellent condition and offer a 10 day no-quibble returns policy if goods are found to be faulty. The contract of sale is between Dandylion Jack Ltd and you, the wholesale customer and not between Dandylion Jack Ltd and your customers; therefore the 10 day no-quibble returns policy is from the date of your invoice and not from the date your customer purchased the goods. In the event that an item is faulty you MUST express your wish to return the item by contacting us via email: orders@dandylionjack.com. It is recommended that you use a recorded delivery service as we cannot be held responsible for goods not received and returned goods must be sent carriage paid. Not Considered Faulty: Whilst every effort is made to ensure consistency with colour and sizes on each product, due to technical limitations and the nature of recycled materials used, this may sometimes vary. Unsuitable Goods: If you decide the item is unsuitable to stock simply return it to us within 7 days of delivery in the original untouched packaging (at your own expense) enclosing a copy of your original invoice and we will credit your account in full for the item (excluding postage). Please note, this is a strict 7 day policy, you cannot return goods after a longer period of time has lapsed unless they are faulty.

6. Payment
– Initial orders from new customers will be due for payment on a pro forma basis and when a line of credit has been agreed by a Director at
Dandylion Jack Ltd, then payment terms can be altered to strictly 30 days.
– Prices quoted are in Pounds Sterling and payment can only be accepted in Pounds Sterling. VAT and delivery costs (where applicable) are added to the total price of your goods. Our preferred method of payment is by BACS and you will find our account details on the invoice supplied. Pro forma invoices are sent for first orders and once payment is settled the order will be dispatched.
– Dandylion Jack Ltd reserves the right to charge interest on all overdue payments at the rate of 2% per month or part thereof and to suspend further deliveries.
– If due to default in payment Dandylion Jack Ltd incurs additional costs in collecting the debt such as legal or debt collection fees etc. then the defaulting customer will be held liable for all of these costs.
– We do not store customers bank details nor do we share customer details with any third parties.

7. Risk and Title
Risk shall pass to the customer when the goods are delivered to or collected by the customer or his agent.

8. Retention of Title
It is a term of the contract for sale of any articles herein that the articles shall remain the property of the supplier until such time as payment in full has been received and cleared. In the event of any default in payment Dandylion Jack Ltd reserves the right to reclaim the goods concerned.

9. Design, Copyright & Intellectual Property
All text, graphics, images, patterns and designs on all Dandylion Jack Ltd products are protected by copyright, design rights, trademark rights and other intellectual property rights, which are owned by Dandylion Jack Ltd. The original illustrations and designs are all created by the designer Jenny Price.

10. Region
Any dispute is governed by UK law.